Information Technology

The Department of Information Technology (IT) provides citywide strategic technology direction, infrastructure support for the City of Berkeley network, all Geographical Information Systems (GIS) data, sets Cyber Security protocols, and operational support of citywide enterprise software applications across a variety of technology platforms. 

Our 311 Customer Service Call Center provides a first point of contact for the City Services, delivers information to, and collects service-related data from community members, businesses, and visitors on behalf of the City.    

Our vision is to provide excellent customer service through innovative and intuitive solutions with a diverse workforce to enable City operations, and to connect and deliver quality solutions for the community.   

Our mission is to provide cost-effective smart technology solutions to our business partners and community with integrity and commitment to excellence.