Emergency Medical Services
Obtain patient care records, sort out ambulance billing questions, file a complaint about Emergency Medical Services (EMS), and more.
If you’ve called for emergency medical services from the City and were assisted or transported by Berkeley paramedics, you can access available documents and resources.
Get a copy of a pre-hospital patient care report (PCR)
A patient care record is generated whenever the Berkeley Fire Department assists a sick or injured person.
To get a free digital copy of a PCR for yourself or your dependent, call Wittman Enterprises at (800) 906-6552.
Hard copy of PCR
- Download and complete the appropriate request form:
- Bring the completed form and $20 fee payment to Berkeley Fire Department Administration Offices.
For PCR questions, please contact the Berkeley Fire Department at (510) 981-5595 Monday through Friday from 8:00 am to 5:00 pm, or email BFDEMS@cityofberkeley.info.
Copies of PCRs are available to our patients and/or their authorized representatives. These reports contain confidential medical information and are not part of the public record. These records are kept in compliance with the Health Insurance Portability and Accountability Act (HIPAA).
Get answers to ambulance billing questions
Call Wittman Enterprises at (800) 906-6552 with any billing or insurance questions about ambulance transport that the Berkeley Fire Department provided.
The Fire Department contracts with Wittman Enterprises to provide billing services for all of our ambulance transports.
File a complaint
If you have a complaint regarding Berkeley Fire Emergency Medical Services, please email BFDEMS@cityofberkeley.info. In your email, please provide:
- Patient name
- Date/time of service
- Nature of your complaint
- Contact email
- Contact phone number, and if this phone is text-capable.
Contact the Designated Infection Control Officer
The designated infection control officer gathers and distributes information about potential exposures to infectious disease that occur within the Berkeley Fire Department.
Captain Colin Arnold
Business Hours Phone: (510) 981-5595
After Hours Phone: (510) 981-5936 (Request to speak with Captain Arnold)
Download an Emergency Information Card
Download and complete a Berkeley Fire Emergency Information Card.
This wallet card has information that could help the Berkeley Fire Department save your life in the event you are incapacitated or unconscious.
Sign up for a Paramedic Internship
Download and complete the Paramedic Field Internship Application. Return this form to your program director or clinical coordinator.
Emergency Medical Services in Berkeley
All of Berkeley’s seven fire engines, two trucks, and four ambulances are staffed with paramedics. Each emergency calls for medical care in the city of Berkeley receives paramedic response from the closest available unit. These units stabilize the scene and patient, begin care, and support/facilitate transport to the hospital via ambulance as needed. Berkeley ambulances transport to hospitals within Alameda County based on patient acuity and County protocols.
The Berkeley Fire Department also oversees emergency medical services for large events, and may provide standby services or require an event to contract EMS services to minimize the event’s impact on the 911 system.