Disability Compliance Program
Contact the Disability Compliance Program for concerns about accessibility of City services, programs, or facilities.
Report City services or programs
If you are unable to access a City of Berkeley service, program, or facility because you have a disability, please contact the Disability Compliance Program through one of the options below:
- By phone: (510) 981-6418
- By TTY: (510) 981-6347
- By email: ada@cityofberkeley.info
- By mail: Department of Public Works, Attn: Disability Services
1947 Center Street, 4th Floor
Berkeley, California 94704
You may file an official grievance with the City by completing a Grievance Form and submitting by email or postal mail to the address listed above.
Report private businesses
The City of Berkeley does not enforce disability compliance for private businesses or landlords. To file a complaint, contact one of the agencies listed below:
- Report a Civil Rights Violation with the US Department of Justice
- File a complaint with the California Department of Fair Employment and Housing
- File a complaint with the US Department of Housing and Urban Development
The below organizations may also be able to assist with your case:
- Disability Rights California
- Disability Rights Education & Defense Fund
- East Bay Community Law Center
Resources for people with disabilities
The City of Berkeley provides a number of services for people with disabilities:
- Parking for people with disabilities
- Senior and disabled home rehab loans
- Berkeley rides for seniors and the disabled
- Shelter plus care program
- Therapeutic recreation
A number of nonprofits also provide services:
- Bay Area Outreach & Recreation Program
- Bonita House
- Berkeley Individuals Living with Disabilities
- Center for Accessible Technology
- Center For Independent Living,
- Easy Does It Services
- Through the Looking Glass
Resources for businesses to comply with disability requirements
If you are planning to remodel or make other updates to your business’ building, the Permit Service Center will review your plans for compliance with disability requirements. Contact the Permit Service Center with questions.
If you are concerned about accessibility of your business’ facilities, hire a Certified Access Specialist (CASp) to perform an assessment and identify any violations of Federal or State accessibility laws.
City of Berkeley’s work on disability access
The Commission on Disability acts as an advocate to make the City of Berkeley more accessible to people with disabilities. Learn more about the Commission on Disability and find out about upcoming meetings.
The City's ADA Self-Evaluation & Transition Plan (2019-2023) outlines the City's ongoing efforts to ensure that its programs, services, and activities are accessible and includes a plan for remediating instances of non-compliance within the City-controlled built environment, including public rights-of-way.
